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FREE CALL  0800 131 805

INTERNATIONAL  +64 9438 4088

Company policies


Amber-Lee Florist is a New Zealand Company based in Whangarei

Returns policy

We stock the freshest flowers and keep them closed until delivery, meaning the Recipient gets the longest vase life from their flowers.  However, if for any reason you are not completely satisfied with your order, let us know within 24hrs and we will be happy to replace your flowers or give you a full refund.  It is important that you notify us within this time so that we can assess the condition of the flowers before they start to deteriorate due to new conditions.

Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error.  We trust that customers are providing us with full and correct address details - however Amber-Lee Florist accepts no responsibility for damages or delays if you position an address to be non-rural, when it is.  If you have any queries whether your delivery is rural, please contact us and we can check our courier schedule.


Substitution policy

We attempt to make the finished product as close as possible to your specifications and the pictured style.  However,  please note that the finished product may differ slightly due to the availability of flowers, and colour levels in the store at the time.

Similarly with containers, if suppliers are out of stock of a pictured container, vase or basket, we will use a product with a similar look.

Our focus is the overall look of the gift - if a bouquet features pink Flowers and with orange wrap, and we do not have pink flowers, we deem an acceptable substitute to be orange flowers with pink wrap, in the same style.

All bouquets on the website feature open flower.  The actual flowers we send out are tight/closed.  This means the Recipient will receive the freshest flowers and get the longest vase life from them, therefore in some instances the arrangements may look slightly different to the website.


Privacy policy

"We value your privacy.  We will never give, lease, sell or otherwise disclose your personal information.  Period!  Any information you give to us will be held with the utmost care."

A more detailed explanation about how we safeguard your personal information is described below.  If you have any questions at all about our privacy policy, please email us.

Resale or Disclosure of Information to Third Parties

We do not sell, rent, loan, trade, or lease any personal information collected by our website, including contact forms, download requests or email lists.

Usage Information Collected By Our Website

We collect information about how people are using our website in order to improve the value of our website and the materials available on the web site.

Privacy of our Email Lists

Individuals join our mailing lists and are added to our email database using the forms provided on this web site.  We do not sell, rent, loan, trade, or lease the addresses on our lists to anyone.  In addition, we configure our email software to refuse to divulge the email addresses of our list subscribers to anyone but authorised staff, including other list subscribers.

Unsubscribe Policy

We strive to only send e-mail to those who want to receive it.  If you would not like to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.


Amber-Lee Florist Whangarei



Free call NZ 0800 131 805
International +64 9438 4088


All orders leave our shop in perfect condition.
Delivery is 100% guaranteed.


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Retail Store Opening Hours : 9 am to 3 pm Monday to Friday - Saturday by arrangement  Sunday Closed